We are excited to invite you to our upcoming webinar: Turning Customer Conversations into Action with AI.
Every day, customers of Centraal Beheer and FBTO (Achmea, the Netherlands) get in touch through calls, chats and emails. By using AI to analyse these interactions at scale, teams can uncover contact reasons, sentiment, resolution outcomes, recurring customer frustrations and much more.
During this webinar, Corine Meinema, (Data Consultant at Achmea), will share how these insights are brought together in a single dashboard, helping teams identify improvement opportunities and make data-driven decisions. We’ll also explore how this data could support AI-driven NPS measurement, reduce employee administration and enable more personalised customer experiences.
Sign up to discover how AI can turn everyday customer conversations into actionable insights and opportunities for improvement.
📅21 October 2026
⏰ 14:00 – 15:00 CET
Agenda Highlights
- How AI analyses customer calls, chats and emails at scale.
- Insights into contact reasons, customer sentiment, resolution outcomes and recurring frustrations.
- How a single dashboard brings customer insights together to support data-driven improvements.
- Exploring AI-driven NPS measurement and opportunities to reduce employee administration.
- How customer interaction data can support more personalised customer experiences.
This webinar is open to all Eurapco Partners’ employees, so feel free to share it with colleagues who may be interested in the topic. We look forward to seeing you there.
