We are excited to invite you to our upcoming webinar to discover the newly launched Eurapco AI Use Case Repository.
AI innovation is happening across all of Eurapco’s partner companies and now it’s all in one place!
During this webinar we will explore the recently launched AI Use Case Repository, learn how to navigate it, and discover how it can support and strengthen AI initiatives within your company. We’ll deep‑dive into two use cases, making the business value tangible and actionable: from Länsförsäkringar, showcasing their customer‑facing AI chatbot, and from Reale Mutua, demonstrating how AI supports the health claims process.
Sign up and learn how to reuse knowledge, avoid reinventing the wheel, and accelerate AI impact!
📅 17 June 2026
⏰ 14:00 – 15:15 CET
Agenda Highlights
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Introducing the AI Use Case Repository – “What”, “Why” and “How”.
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AI Use Case Deep Dive #1 – Customer-Facing Chatbot.
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AI Use Case Deep Dive #2 – AI-Supported Health Claims Processing.
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Q&A and Open Discussion
Use Cases Overview
Use Case #1: Customer-Facing AI Chatbot
Presented by Martin Björkman, Data Science Lead at Länsförsäkringar. This use case showcases an external Retrieval‑Augmented Generation (RAG) chatbot, powered by GPT as the underlying LLM, which enables customers to receive automated support via a chat interface on Länsförsäkringar’s website. The solution improves customer experience by providing 24/7 assistance, faster responses, and easy access to relevant information – while also reducing pressure on customer service teams. A practical example of how generative AI can deliver immediate business and customer value.
Use Case #2: Hammurabi – AI Supporting Health Claims Process
Presented by Chiara Matteoda, Process Analys at Reale Mutua and Andrea Megaro, AI Architect at Reale Mutua, this use case shows how multiple AI solutions from the repository have been integrated to support and enhance the health claims management process. The Hammurabi AI product combines tools such as Ros@ta Patologia, iOCR, and BlueSpark, creating a unified ecosystem that improves operational efficiency and strengthens decision support across the different stages of the claim’s lifecycle. Hammurabi demonstrates how innovation can generate measurable operational impact within a core business domain such as health insurance claims management.
This webinar is open to all Eurapco Partners’ employees, so feel free to share it with colleagues who may be interested in the topic. We look forward to seeing you there.
