Press release – Helsinki, 28 February 2019
LocalTapiola Group’s financial performance 2018: We help our customers succeed in lifelong security
We build customer relationships based on trust and interaction to enable our customers to enjoy more success in their lifelong security. The number of private customers grew by nearly 10,000, and customer satisfaction (NPS) continued to improve. Compensations paid to customers based on non-life insurance amounted to EUR 724 million in total, being 11% more than the previous year. Loyalty bonuses and other bonuses paid to non-life insurance customers amounted to EUR 98 million. Regarding life insurance, customers received compensations of EUR 353 million in total, and savings accrued were credited with a return of EUR 62 million, of which EUR 8 million were bonuses. Despite the reduction in the result, LocalTapiola Group is still very solid. Key events in 2018 include:
